Terms and Conditions

Welcome to the Urban Energy website Terms and Conditions of use.

By accessing the www.urban-energy.co.uk website and/or placing an order you agree to be bound by the terms and conditions set out below.

Before you place an order and if you have any questions relating to these terms and conditions please contact our Customer Services Department by e-mail This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Definitions

"Conditions" means the conditions set out in these terms and the Special Conditions.

"Cookies" means the small text files which our website places on your computer's hard drive to store information about your shopping session and to identify your computer.

"Personal Information" means the details that you provide when you wish to place an order or register for information.

"Product" means a product displayed for sale on the Website.

"Product Description" means that part of the Website where relevant information is provided in respect of an individual Product.

"Special Conditions" means the terms and conditions in the Product Description.

"United Kingdom" means England, Wales, Mainland Scotland and Northern Ireland.

"You" means a user of this Website.

"Users" means the users of the Website collectively.

"We/Us/Our" means Urban Energy

"Website" means the website located at www.urban-energy.co.uk , or any subsequent URL which may replace it.

Use of the website

Access

You are provided with access to this Website in accordance with these Terms and Conditions and any orders placed by You must be placed strictly in accordance with these Terms and Conditions.

Registration

You warrant that: The personal information that You are required to provide when you register as a customer is true, accurate, current and complete in all aspects and You will notify Us immediately of any changes of such Personal Information by contacting our Customer Services at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or calling us on 01242 693897 between 9:00am-5.00pm Monday to Friday.

Indemnity

You agree fully to indemnify, defend and hold Us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees arising out of any breach of the Conditions by You or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.

Our rights

We reserve the right to:

1) Modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice. We shall not be liable to You or any third party for any alteration or modification to, or the withdrawal of the website and/or

2) Change the Terms and Conditions from time to time and your continued use of the Website (or any part thereof). Following such change shall be deemed to be your acceptance. It is your responsibility to check regularly to determine whether the Terms and Conditions have been changed. If You do not agree to any change to the Conditions then you must immediately stop using the Website.

Third Party Links

To provide increased value to our Users, We may provide links to other websites or resources for You to access at your sole discretion. You acknowledge and agree that We are not held responsible for the availability of such external sites or resources and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused, or alleged to be caused by, or in connection with, the use of or reliance on any such products, content, goods, advertising or other materials or services available on such external websites or resources.

Privacy

We will treat all Your Personal Information as confidential (although We reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and We will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.

When you shop on this Website, We will ask you to input and will collect Personal Information from You, such as, your: name, e-mail address, billing address, delivery address, telephone number, product selections and quantity. When You click "To Pay" you will be transferred to the Pay Pal banking centre website for you to enter your credit-card or debit card details to make the payment. Under no circumstances do your credit-card, debit-card, or bank details become copied outside of this Secure Bank Server.

We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (e.g. the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ("User Information"). We may collect this information even if You do not register with Us.

You should also be aware that this site is being monitored and may capture information about your visit in order to help us improve the quality of our service.

We confirm that any Personal Information which you provide to Us (or which is available through public registers) and any information from which we can identify you, is held in accordance with the Date Protection Act.

We will use the information only for:

1) Processing your order

2) Statistical or survey purposes to improve this Website and its services to You;

3) Serving] serve website content and advertisements to You;

4) Administering this website;

5) Notify you of products or special offers that may be of interest with you in future.

You agree that You do not object to us contacting you for any of the above purposes by email or in writing and You confirm that You do not consider any of the above as being a breach of any of your rights under the privacy and electronic communications (EC Directive) 2003

Rights

We confirm that any Personal Information which You provide to Us (or which is available through public registers) and any information from which We can identify You, is held in accordance with the Date Protection Act 1998. We will use the information only for:

When You create a shopping account while ordering online You will be given the option to receive information from blue-canopy.co.uk by post or by e-mail, about products, promotions or special offers which We feel may be of interest to You. In the event that You do not wish to be contacted for such purposes, ensure that You tick the appropriate box as You go through the registration process. You may un-subscribe from Our contact list at any time by replying to a promotional e-mail with the word "unsubscribe" in the subject line, by e-mailing us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or telephoning Us on 01242 693897 between 9:00am-5.00pm Monday to Friday.

Your Personal Information will not be disclosed to any company outside of Urban Energy for mailing or marketing purposes.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or Your User Information, we are entitled do so.

Cookies

Most web sites store information in a small text file, called a Cookie, on your hard disk. Cookies typically contain information about you and your preferences for the web site you are visiting, so that the site can customise the web pages you see the next time you visit or go back to a previously visited part of the site.

We use Cookies to keep track of your current shopping session and to personalise your experience and so that you may retrieve your shopping basket at any time - if you do not accept Cookies you will not be able to use this Website.

Please check back frequently to view any updates or changes to our Terms and Conditions. Questions regarding Our Terms and Conditions should be directed to This e-mail address is being protected from spambots. You need JavaScript enabled to view it or in writing to Urban Energy 25 Colubia Streer, Cheltenham, Glos, Gl52 2JR.

Purchase of Goods

We will take all reasonable care, in so far as practicable, to keep the details of your order and payment secure, but in the absence of negligence on our part, we cannot be held legally responsible for any loss you may suffer if a third party procures unauthorised access to any data you provide when you are accessing or ordering from the Website.

Guarantees are specified within product PDF downloads from the manufacters of the products and the guarantee period will comply with manufacturers. We are not resposible to honour the guarentee but we will try and assist you in a claim against any of our manufacturers and or suppliers of renewable products.

Returns Policy

Sorry as all our products are drop shipping from our suppliers directly to you the client we do not offer a returns policy.

Contract Creation And Electronic Contracting

The technical steps required to create the contract between You and Us are as follows:

1) You place the order for your products on the Website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website.

2) We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from urban-energy.co.uk.

3) Your order confirmation will be emailed to you as your product is shipped from our warehouse which will also be your order despatch confirmation. This will change if you are collection the order directly from our warehouse.

4) Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we have a Non-acceptance due to:

1) The product you ordered being unavailable from stock.

2) Our inability to obtain authorisation for your payment.

3) The identification of a pricing or product description error.

4) You not meeting the eligibility to order criteria set out in the main Terms & Conditions.

5) You have cancelled it in accordance with the instructions in change or cancel an order

The contract between You and Us will be concluded in English.

The details of your specific contract will not be filed by urban-energy.co.uk.

If you do require any information regarding orders you have placed with urban-energy.co.uk please write to us at the following address: Urban Energy, 25 Columbia Street, Cheltenham, Gloucestershire, GL52 2JR.

Force Majeure

Urban Energy shall not be liable for any failure to perform hereunder where such failure is proximately caused by a Force Majeure Occurrence. A "Force Majeure Occurrence" shall mean an occurrence beyond the control and without the fault or negligence of the party affected and which by exercise or reasonable diligence the said party is unable to prevent or provide against. Without limiting the generality of the foregoing, force majeure occurrences shall include: acts of nature (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, acts of foreign combatants, terrorists acts, military or other usurped political power or confiscation, nationalization, government sanction or embargo, labour disputes of third parties to this contract, or the prolonged failure of electricity or other vital utility service. Any Party asserting Force Majeure as an excuse to performance shall have the burden of proving proximate cause, that reasonable steps were taken to minimise the delay and damages caused by events when known, and that the other Party was timely notified of the likelihood or actual occurrence which is claimed as grounds for a defence under this clause.

Products Descriptions

Each Product purchased is sold subject to its Product Description which sets out any additional Specific Conditions related to that Product including, without limitation, Terms and Conditions concerning estimated delivery dates and times, environmental depreciation due to weather conditions including UV filers, frost or extreme temperatures.

We will take all reasonable care to ensure that all descriptions, details and prices of Products appearing on the Urban Energy website are correct at the time when the relevant information was entered onto the system. Although we continually endeavour to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot therefore confirm the price of a Product until your order is accepted in accordance with Our Order Acceptance policy outlined above.

General

Intellectual Property and Right To Use

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of this Website shall remain the property of Urban Energy at all times. You are only permitted to use this material to view and purchase products that are displayed on this website.

You acknowledge and agree that the material and content displayed on this Website is only made available for your personal non-commercial use and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of all material and content of the Website is strictly prohibited. You agree not to or to assist or make possible to any third party for the copying, publishing, reproduction, transmission, display, or commercially exploit any such material and content.

Compliance with the Law

The Website may be used only for lawful purposes and you agree to comply with all applicable laws, regulations and statutes regarding the use of this Website.

Liability Limitation

Although we use all reasonable endeavours to verify the accuracy of information we include on the Website, we make no warranties, whether expressed or implied in relation to its accuracy. The Website is provided on an "as available" basis without any illustration or endorsement made and we make no warranties of any kind, whether implied or expressed, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, compatibility, security, accuracy, implied warranties of non-infringement, complete conditions, or any implied warranty arising from the process of dealing, usage or trade.

We make no warranty that the Website will meet your requirements or your visit to the website be uninterrupted or error-free, that any defect will be corrected, or that the site or its server, that makes it available to you, are free of viruses or bugs or represents the full functionality and reliability of the Website. We will not be responsible or liable to you for any loss of material or content uploaded or conveyed through the Website.

We disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or any other representation (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:

1) Any economic losses, including without limitation loss of revenues, profits, contracts, business or anticipated savings

2) Any loss of goodwill or reputation

3) Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.